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Return policy

You always have the right to cancel an order within 30 days, without stating a reason. The cancelation period of an order begins on the day of order delivery.

If you wish to return something, please download the form available on the website. Click here.

Transportation cost of the package containing returned objects will be covered by the customer. Transportation will be done through courier services and the package will be delivered to Chaotic at the address Str. Dr. Nicolae Tomescu nr. 23, parter, sector 5, București.

 The customer is responsible for any diminished value of the items. If that is the case, only 25% of the item’s original value will be returned.

After we receive your returned item sent to our store, we will notify you about the return by email which confirms reception of package.  

If you return an item, you will receive a refund through the same payment method you used, except for transportation cost. Items paid for by credit card will, in most cases, be reimbursed to your credit card. For reimbursement of items paid for in cash upon delivery, you must communicate your bank details to us.

In order to make the reimbursement, please communicate the following data:

  • The bank account and the account name
  • We can only reimburse to a Romanian bank account
  • We will reimburse you in RON

Lingerie and/or bathing suits cannot be returned.

For any suggestions, questions or complaints, please contact us at this number ???? or the email address office@chaotic.ro

Download formular retur